Summary Customer Support

The model receives the prompt (and optional system message). The run uses scorer contains_all with the JSON configuration below. Pass/fail and partial credit are determined entirely by that scorer against the model output; no human grading.

Summarize in exactly 3 short bullet points:
Support performance improved after introducing intent-based ticket routing, response templates for common issues, and escalation paths for payment and security incidents. Weekly reviews of first-response time and resolution time helped the team prioritize process bottlenecks.

{
  "expected_contains": [
    "ticket routing",
    "escalation",
    "first-response time"
  ]
}